Privacy Policy
Your Privacy is Our Priority
Learn how we protect and handle your personal information when you use NewroHelp's AI agent services. We're committed to transparency and giving you control over your data with enterprise-grade security.
Learn About Our Privacy PracticesPrivacy & Security Capabilities
With No Compromises on Protection
Enterprise Security
Bank-level encryption and security protocols protect your data with SOC 2 compliance, multi-factor authentication, and continuous monitoring.
AI Training Transparency
Clear policies on how we use anonymized data to improve AI performance while protecting your personal information and maintaining full transparency.
Your Rights & Control
Full control over your personal information with easy access, correction, deletion, and data portability options available at any time.
Information Collection
We collect only the data necessary to provide our AI services, including account details, usage data, and interaction logs for service improvement.
Data Usage Policies
Your data is used to provide AI services, personalize interactions, improve performance, and ensure platform security with full transparency.
Data Sharing Controls
We never sell your data. Sharing only occurs with trusted service providers, for legal compliance, or with your explicit consent.
Questions About Your Privacy?
We're committed to transparency and protecting your personal information. Contact our privacy team for any questions about how we handle your data or to exercise your privacy rights under GDPR, CCPA, and other regulations.
Privacy Policy Summary
🔒 Information We Collect
- Account information (name, email, company details)
- AI interaction data and chat logs
- Usage analytics and performance metrics
- Technical information (IP address, browser type)
⚡ How We Use Your Data
- Provide and improve AI agent services
- Personalize your experience
- Analyze usage patterns for optimization
- Ensure security and prevent fraud
🤝 Data Sharing
- We never sell your personal data
- Trusted service providers (hosting, payments)
- Legal compliance when required
- With your explicit consent only
👤 Your Privacy Rights
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Export your data
- Restrict or object to processing
🛡️ Security Measures
- End-to-end AES-256 encryption
- Multi-factor authentication
- Regular security audits
- SOC 2 compliant infrastructure
📅 Data Retention
- Active accounts + 3 years after closure
- Communication logs for 2 years
- Financial records for 7 years
- Aggregated analytics indefinitely
🤖 AI Training
- Anonymized data used for improvements
- Personal identifiers removed
- No individual identification possible
- Opt-out options available
🌍 International Transfers
- Standard contractual clauses
- Adequacy decisions compliance
- Privacy Shield successor frameworks
- Appropriate safeguards in place
Last Updated: January 15, 2025
We may update this policy periodically. We'll notify you of material changes via email and platform notifications.